Frequently Asked Questions
Everything you need to know about your Sebago experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary based on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with all tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products true to size?
Most of our footwear and apparel follow standard sizing. We recommend checking the specific size guide located on each product page for the most accurate fit.
Do you offer international shipping?
Yes, we ship to over 50 countries. International shipping rates and duties are calculated at checkout based on the destination and order value.